Service Design
The aim of the course is to show the broad spectrum of services, its design and relevance for the economy. This course helps you to understand concepts, theories and methods of service design and to apply them in the management and development of the organization’s services.
After completing the course, you will be able to
- explain the differences and similarities between services and products
- critically evaluate common theories of product- and service-dominant logic
- demonstrate concepts of digital services
- identify and classify value in service interactions and use
- understand and describe different aspects of design
- apply service design concepts, theories and methods to create valuable services.
Contents
- Principles and Theories of Services
- Principles and Theories of Design
- Principles and Theories of Service Design
- Tools and Methods of Service Design
Lecturer
LUT University
Dominik Siemon
Assistant Professor (Tenure Track)
Software Engineering
LUT School of Engineering Sciences
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Topic
management
service design
design management